TC Brown

I am a

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About Me

Thomas Brown

BIO

I am a front-end web developer who focuses on writing clean, efficient code. I have a passion for designing functional and elegant experiences that will keep your customers coming back for more! I am proficient in HTML5, CSS3, Sass, JavaScript (ES6) with object oriented programming, & jQuery.

VIRTUOSO

COORDINATOR,   CRUISE SALES

  • Manage weekly content and produce Cruise News e-newsletter, using HTML5 & CSS3.
  • Manage headquarter group program with cruise suppliers, Virtuoso service center and account managers.
  • Coordinate annual planning meeting details, including food/beverage, facilities and scheduling.

KALL8

MANAGER,   CUSTOMER RELATIONS

  • Reduced average Call Abandon Rates from 20% to 12% and it continues to fall.
    • Introduced a monthly incentive program for Most Calls Taken, Most Hourly Checks, and Most Technical Tickets Completed.
  • Created ongoing contests designed to save customers who were cancelling services with Kall8.

HOLLAND AMERICA LINE

SUPERVISOR,   SHIP SERVICES

  • Led department to exceed sales goals. In 2015, increased Indulgences sales year over year by 10%, increased sales by 13.68%, and increased overall revenue of targeted items up to 33%.
  • Ensured efficient teamwork by optimizing the information technology platforms used by the team. For example, tested and documented issues within the company‚Äôs reservations software and implemented Siebel to create efficiencies in capturing guest preferences.

View Full Resume Here

My Projects

In the Works!

Contact Me

Want to work together? Contact Me!

509.714.8218